Due to FlightDelayStays.com being a search directory of rooms between the customer and host, we cannot always guarantee a full refund. If you contact our Customer Care department at customercare@flightdelaystays.com and explain your situation, we will do a full investigation on the matter. Upon finishing our investigation we may refund you our administrative fee charged back to you and suspend the host from using our site any further depending on the results found. We will do whatever we feel is necessary to resolve the problem with a proper solution.