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Location

4400 State Hwy 121, Suite 300
Lewisville, TX 75056

Get In Touch!

1-877-489-9689 EXT 7

Popular Frequently Asked Questions

What is FlightDelayStays.com?

FlightDelayStays.com is a dedicated platform designed to connect stranded airline passengers and also airline staff with hosts who have safe, comfortable, and available rooms. We act as a bridge between travelers facing unexpected delays and individuals or businesses willing to offer accommodations for a peaceful stay until their next flight. We offer a SPECIAL AIRLINE DISCOUNT FOR VERIFIED AIRLINE STAFF WHO USE OUR SITE.

What services do you offer?

We provide:
  • Accommodation Listings - Short-term stays from verified hosts near airports.
  • Secure Booking & Payments - Fast and safe transactions through trusted payment providers.
  • Emergency Assistance - Quick access to nearby available rooms when flights are delayed or canceled.
  • Host Support - Guidance for hosts to list, price, and manage their spaces effectively.

Why was FlightDelayStays.com created?

Flight delays and cancellations can leave travelers stranded, stressed, and with few options. This website was created to bridge the gap between stranded passengers and caring hosts—making it easier to find a clean, safe place to rest without overpaying for last-minute hotel rates. We also offer hotel availability so customers can compare prices and find the best solution. Our founder's mission was to create a community-focused platform where people help people, ensuring travelers feel welcomed even when plans go wrong.

Who do I contact if I have a problem?

You can reach our Customer Care Team at:
  • Email: Info@FlightDelayStays.com or Customercare@FlightDelayStays.com
  • Phone: 1-877-489-9689 EXT 7
We aim to respond within 1-2 hours for urgent inquiries and within 24 hours for general questions.

What is your vision and mission statement?

Our Vision: To be the world's most trusted platform for connecting stranded travelers with safe, welcoming accommodations—creating a global network of kindness, comfort, and community.

Our Mission Statement: We strive to ensure that hosts and customers work together for a genuine, positive experience. We believe in:

  • Mutual respect and trust between hosts and guests
  • Fair pricing and transparent communication
  • Creating a safe and peaceful environment for all travelers
  • Providing quick and reliable solutions in stressful travel situations

How does the booking process work?

  1. Traveler searches for available accommodations near their current location.
  2. Select a host based on price, photos, and guest reviews.
  3. Book securely through our platform.
  4. Receive check-in details from the host directly.
  5. FlightDelayStays.com includes a small Administrative Booking Fee added to the final price for each room booking finalized between the host(s) and customer(s).

How do you ensure safety for guests and hosts?

  • All hosts are identity-verified before listing.
  • Reviews from past guests help ensure transparency.
  • Our secure payment system protects both hosts and guests.
  • We encourage clear communication before booking to ensure expectations match.
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FlightDelayStays.com is a website dedicated to bringing people together while improving the current status of their situation. Always remember us when seeking a room near the airport.

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